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Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.
HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? This document is for HP Officejet printers. This document provides enterprise administrators information about customizing the installation of HP Officejet and Officejet Pro printers.
It includes how to select a printer, what features and drivers are installed, and how to deploy the printer to target computers using a script to control the installation process. It also includes instructions for reducing the size of the deployed package, information about firewall requirements, and other technical details. This document applies to the following editions of the Windows , , and Server:. Applicable Officejet printers. Before the installation Before starting the installation, gather the following information:.
Type of Windows operating system Windows or Windows or Windows Language of the operating system where the printer is installed English or others.
Customize the installation Follow these steps to customize the installation for the HP Officejet and Officejet Pro printers:. Step one: Copy the driver and software files Copy the driver and software files using either of these methods:. Method one: Copy files from the setup disk Follow these steps to copy the files from the setup disk.
Create a folder on your system and copy the files in the setup disk into the folder. Method two: Copy files from the web pack Follow these steps to copy the files from the web pack. Check the instructions on the page, and then click the plus sign next to the correct heading for additional instructions:. If prompted to enter your printer in the window.
Type your printer number in the window. Click Next. If necessary, click your model in a list of similar printers. Click the drop-down arrow , and then click your operating system.
Review the download options and information, and then click Download. Click Save , and then browse to the location on your computer where you want to save the file.
Extract the executable file through decompression programs such as 7-Zip into a folder that you created. To install the software that supports the printer, install the appropriate MSI. The MSI installs all supporting software, and then preinstalls the drivers for the printer, so that drivers are available when you plug the printer into the computer or a network printer is installed.
Install the x86 MSI on bit versions of Windows. Install the x64 MSI on x64 versions of Windows. Step two: Create a command to select features and customize the installation This section describes properties that can be set when installing the MSI that turn off certain features in the software.
However, if you choose to use msiexec. See Installing on Windows servers. To set the language of the installed software to something other than English, see Languages and language IDs. To turn off certain software features, see Feature selection. Command properties Property Name. Selects whether to install the Start menu shortcut to add a new printer.
Selects whether to install the full software NO or the minimum software YES for enterprise applications. Selects whether to install the print-to-fax driver or not. Otherwise, fax software is not installed. Selects whether Windows should ignore the serial number when installing the printer via plug and play. Sets whether multicast discovery is used to rediscover installed printers. See the Multicast discovery section. Sets the behavior for when Windows Installer requires a reboot to complete the install.
If this property is YES, the option to activate the scan-to-computer software is hidden and users must initiate scans from their computers instead of from the printer. If the option is set to anything other than NO, the option to activate the scan-to-pc software is displayed.
If the property is not set, the printer displays the option. Selects whether to display the shortcut on the Start menu to uninstall the software. Refer to the Microsoft documentation if you have additional questions. In the event that anything described in this section conflicts with the Microsoft documentation, assume that the Microsoft documentation is correct.
Languages and language IDs Almost all of the installed files support MUI and therefore include all language resources. However, the installed shortcuts are language specific. By default, the shortcuts are installed in English.
To change the language, find the language ID in the following table, and then include it on the command line when installing the MSI. Step three: Collect the files for distribution The following tables contain the files on the CD image and when they are required. Administrators should refer to this table to set up an image that contains only the files necessary for the specified installation.
Driver files Driver Files. Folder containing bit print driver files required for installations on all bit and bit computers. Folder containing 64 bit print driver files required for installations on all bit and bit computers. Software installer MSI Name. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article.
If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request.
The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:.
If you do not see your language, it is because a hotfix is not available for that language. The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time DST bias.
Additionally, the dates and the times may change when you perform certain operations on the files. Important Windows Vista hotfixes and Windows Server hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. All Rights Reserved. Terms of Use Privacy Cookies.
Uninstall Instructions. Move through the Wizard until you reach Features. Click Add features in the dialog that displays and click Next in the Wizard. Install the features and restart the server.
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