Avaya one-x communicator installation guide

The interface is well thought out and offers distinguishable buttons and icons. A few at the bottom of the interface are Contact List, Dialpad, Work Log, VuStats and an application launch button, which will initiate linked applications.

At the to the interface displays the user or agent status such as logged in and ready to take calls, or in auxiliary but temporarily unavailable on break. Note: one-X is a registered trademark of Avaya. For more about Avaya devices and phones: Avaya. Avaya is a worldwide communications company known for its enterprise communications systems.

The company provides Unified Communications, Contact Centers, Data solutions and related services directly and through its channel partners. After several years of financial difficulties early resulted in a reorganized company with a new leadership team and a revised strategy of cloud based communication systems and other new technologies. After that, click next through the install program and click finish.

Go ahead and start the program. The first time you run the software you will be asked several questions. Click next and you be asked to add phones. These numbers are used if you wish to enable telecommuter mode. More on that later. Next, you will be asked where you generally wish to make and receive calls. Desk Phone — Communicator will control the Avaya phone on your desk.

This Computer — You will use your PC with a headset to make and receive calls. Other numbers — you entered in the previous step.

This is for telecommuter mode. Last, enter information about emergency number handling — this allows your location to be identified if you call emergency services from Communicator. For a home worker, they may wish to specify your home or cell number here.

Then click Finish. You will now be presented with a login screen. Your extension and password should be there. It will also show where you will make and receive calls. You are now logged in and can make and receive calls.

To see your feature buttons, click on the dial pad. Now you get to play with the software. Note that the buttons may not be in the same order as your Avaya phone at the office. Also, bridge appearances will not show as buttons. Instead, they bridge will show who is being called when a call comes in. Dialing rules can be turned off if you wish. Be sure to check that the extension length is correct.

For the transport type select TLS and for the port. Note that feature buttons generally will only work if using TLS protocol. If you want to know more about why this is the case, drop me an email. Continue with the rest of the prompts as shown in the h.

Before we can run Communicator and login, you probably must do two things. Install the certificate for Session Manager and change a setting in the installconfig.